Privacy Policy
How tk399 collects, uses, and safeguards your personal information on our platform.
Effective date: 1 January 2026. Please read this policy carefully before using tk399 services.
At tk399, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use the tk399 platform — including our website, mobile experience, casino games, sports betting features, and all associated services available to players in Bangladesh and beyond.
By registering an account or using any service on tk399, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please discontinue your use of the platform. We recommend revisiting this page periodically, as our practices may evolve and the policy will be updated accordingly.
1. Information We Collect
We collect information in several ways to operate the platform, verify your identity, process transactions, and deliver a safe and enjoyable gaming experience. The categories of information we may collect include:
Personal Identification Information
- Full name, date of birth, and national identification details for account verification and KYC compliance.
- Email address and mobile phone number used for account registration, communication, and two-factor authentication.
- Residential address, city (e.g. Dhaka, Chittagong, Sylhet), and country of residence submitted during registration or KYC.
- A username and password (stored in encrypted form) chosen by you for accessing your tk399 account.
Financial & Transaction Data
- Payment method details including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — specifically transaction IDs and masked account identifiers (we do not store full card numbers).
- Deposit history, withdrawal requests, bonus claims, and wagering activity within the platform.
- Currency preferences and transaction amounts in BDT (Bangladeshi Taka ৳).
Technical & Usage Data
- IP address, browser type, operating system, device identifiers, and screen resolution collected automatically when you access the platform.
- Session logs, game activity records, click paths, and feature interaction data used to improve platform performance and detect fraud.
- Cookies and similar tracking technologies as described in Section 5 of this policy.
2. How We Use Your Information
tk399 uses the personal information we collect for the following purposes, all of which are necessary to provide you with a secure, legal, and enjoyable betting and gaming experience:
- Account creation, identity verification, and KYC compliance to ensure you meet the 21+ age requirement and are eligible to use the platform.
- Processing deposits, withdrawals, and all financial transactions securely via bKash, Nagad, Rocket, and other supported payment partners.
- Delivering customer support, responding to queries, handling disputes, and resolving account issues through our support channels.
- Sending account-related notifications, security alerts, promotional updates, and bonus communications (you may opt out of marketing messages at any time).
- Fraud prevention, anti-money laundering (AML) compliance, responsible gaming monitoring, and maintaining the overall integrity of the platform.
- Improving platform features, personalising your gaming experience, and conducting internal analytics to enhance service quality for Bangladeshi players.
Your Privacy at a Glance
All data transmitted between your device and tk399 is protected by SSL/TLS encryption.
We never sell your personal information to third-party advertisers or data brokers.
Marketing communications are opt-in only. Unsubscribe easily at any time from your account settings.
We clearly document every category of data we collect and the specific purpose for which it is used.
You may request permanent deletion of your personal data by contacting our support team, subject to legal retention requirements.
bKash, Nagad, and Rocket transaction details are handled with strict confidentiality and never shared without your consent.
3. Sharing Your Information
tk399 does not sell, trade, or rent your personal information to outside parties. We may share your data only in the following limited and lawful circumstances:
- Service Providers: trusted third-party vendors who assist us in operating the platform, processing payments (bKash, Nagad, Visa, Mastercard), delivering customer support, or performing analytics — all bound by strict confidentiality agreements.
- Legal Obligations: when required by applicable law, court order, regulatory authority, or government body — for example, compliance with anti-money laundering regulations.
- Fraud Prevention & Security: sharing data with fraud detection partners or law enforcement where we have a good-faith belief that disclosure is necessary to prevent harm, illegal activity, or a security breach.
- Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.
In all cases, we apply the principle of minimum necessary data: only the information strictly required for the stated purpose is shared. We do not permit third parties to use your data for their own marketing purposes.
4. Cookies and Tracking Technologies
tk399 uses cookies and similar technologies (such as web beacons, pixel tags, and local storage) to improve your experience, remember your preferences, and analyse platform usage patterns. A cookie is a small text file placed on your device when you visit our site.
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform — for example, session cookies are essential for keeping you logged in during your visit.
Types of Cookies We Use
- Essential Cookies: required for the platform to function correctly — login sessions, security tokens, and language preferences.
- Analytics Cookies: help us understand how users navigate the platform, which pages are most visited, and where improvements can be made.
- Preference Cookies: remember your settings such as chosen language, display preferences, and last-viewed game categories so your next visit feels seamless.
5. Data Retention
We retain your personal information for as long as your account remains active or as necessary to provide you with our services. When an account is closed, we will delete or anonymise your personal data within a reasonable period, except where retention is required to comply with legal obligations (such as anti-money laundering records, financial audit trails, or dispute resolution records), which may require us to retain certain data for up to 7 years.
Aggregated and anonymised data (data from which your identity has been removed) may be retained indefinitely for statistical analysis, platform improvement, and business reporting purposes.
6. Your Rights
As a tk399 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address provided below:
- Right to Access: request a copy of the personal data we hold about you, including how it is being used.
- Right to Rectification: request correction of inaccurate or incomplete personal information in your account profile.
- Right to Erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
- Right to Restrict Processing: ask us to pause processing of your personal data in certain circumstances — for example, while a dispute is being resolved.
- Right to Withdraw Consent: where data processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
We will respond to all valid requests within 30 days. In some cases, for complex or high-volume requests, this period may be extended by up to a further 60 days, and we will notify you accordingly.
7. Security of Your Data
tk399 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure data storage with access controls, regular security audits, and staff training on data protection best practices.
While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. If you suspect any unauthorised access to your tk399 account, please contact our support team immediately and change your password without delay.
8. Third-Party Links
The tk399 platform may occasionally reference or display the names of third-party payment partners, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), or sports data feeds. tk399 is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any external services you choose to use in connection with your gaming activity.
9. Children's Privacy
tk399 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe your child has provided personal information to tk399, please contact us immediately so we can take steps to remove that information from our systems.
Age verification is a core part of our KYC process. Any account found to belong to a person under 21 will be immediately suspended and all associated funds will be handled in accordance with our Terms and Conditions.
10. Changes to This Privacy Policy
tk399 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the tk399 platform after any such update constitutes your acceptance of the revised policy.
We encourage you to check this page regularly so you are always aware of the most current version of our Privacy Policy. Significant changes will always be clearly marked with the updated effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way tk399 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related queries promptly and transparently.
Email: [email protected] (plain text — not a clickable link). Our support team is available 24/7 to assist players across Bangladesh, from Dhaka to Chittagong, Sylhet to Khulna.
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